You can delete your Tara account permanently from inside Tara. You do not need to email us, and you do not need to ask anyone’s permission.
In the app
Open Me, then Delete my account. On the website, open the menu, then Profile, then Delete my account. You will be shown exactly what is deleted and asked to type the word DELETE to confirm.
What is deleted
- your birth details and the chart calculated from them;
- every reading written for you;
- everything you asked Tara, and every answer;
- remedy recommendations made for you;
- your name, phone number, city and email address;
- notification tokens for your devices; and
- every session, so you are signed out everywhere immediately.
This happens at once. It is not a request that we process later, and the account cannot be restored afterwards — by you or by us.
What we have to keep
If you have paid for anything, we keep the record of that payment — the amount, the date, the payment reference and the order it relates to. Indian tax and accounting law requires us to retain transaction records, and we also need them to handle refunds, chargebacks and disputes. Your name, phone number and email address are removed from those records.
If something you paid for has not been completed yet — a puja still to be performed, or an item still to be posted — we keep only the information needed to finish it, including a delivery address where one is required. You are told this before you confirm, and the order is marked so that whoever completes it knows your account is closed. If you would rather we cancelled it instead, contact us before deleting.
Anything else
For questions about your personal information, contact pranadapps@gmail.com.